What is 'Verve Rewards Programme'?
Verve Rewards is a comprehensive loyalty program from Verve cardholders. The rewards program allows Verve cardholders to earn points and redeem at selected merchants. You can redeem your points at partners such as airlines, hotels, supermarkets, utilities, telcos, and service providers.
Who is Verve Rewards offered to?
The Verve Rewards Program is offered to all Verve cardholders, aimed at ensuring everyone can experience the Good Life when they make pay with their cards.
How can I access and activate my membership on the 'Verve Rewards Programme' website?
If you are a customer of one of the participating banks, kindly visit your bank to have you onboarded on the loyalty program. Once you are onboarded, you are automatically entitled to access the Verve Rewards program and activate your profile.
You will in turn activate your profile on the Verve Reward website by following the activation steps. Once that is done, you are ready to enjoy the Good Life with Verve.
How do I update my Verve Reward Profile information?
To update personal information, kindly visit your bank to update your information and advice your account manager that your information should also be updated on the Verve Reward Programme.
Are there any fees or charges associated with the Verve Reward program?
No, there are no fees or charges associated with joining the Verve Rewards program. It is completely free to participate, and there are no hidden costs.
How do I earn Verve Rewards Points?
You can earn Verve Rewards points by continuously transacting with your Verve cards. You can also earn points by performing the required activities to earn points
How do I track my Verve Reward Points?
You can track your points or rewards balance through Verve Reward website by clicking on Account tab. You will also receive regular program updates and statements via email.
Is this a cash back program?
Verve Rewards is not a cash back program. It rewards you for frequently using your Verve card to make payment which can be redeemed at the selected partners.
How do I redeem Verve Rewards Points?
You can redeem your points or rewards by either visiting a selected merchant (online or physical). You are also able to redeem via the Verve Rewards portal on the available options.
How long is my Verve Rewards Membership valid?
Verve Membership reward is valid for as long as the profile is active, and you have an active Verve card. The profile can be deactivated if the cardholder decides following the required steps.
What is the validity of my 'Verve Rewards' points?
Your Verve Rewards points are valid for 24 months.
How do I know when each point accrued expires?
A detailed breakdown of your point expiry period is available on the Verve Reward Website. Kindly log into the website and check for Point Expiry under My Account.
What happens to my Verve Reward Points if I lose my Verve card?
If you lose your Verve card, you can still access your points via the Verve Reward website. However, to earn more points you will need to get a new Verve card and update your records with your bank.
What can I do with my accrued points?
You can use your accrued points at the selected partners for redemption either making purchases, paying bills, mobile top ups etc.
Is my e-mail address required for my Verve Rewards account?
It is mandatory to provide your email address and mobile number with your bank among other information. This helps us to set you up on the profile and communicate with you as required for offers and earnings.
How can I provide feedback or make suggestions about the loyalty program?
We welcome your feedback and suggestions to enhance our reward program. You can reach out to our customer support team via various channels, such as email, phone, or social media, to share your thoughts and ideas.
When can I start redeeming my Verve Rewards Points?
You can start redeeming as soon as you have sufficient points to meet your required needs.
Where can I find my Verve Rewards Summary?
You can view your Verve Rewards account summary in the My Account section on the Verve Rewards website.
Can I redeem my Verve Rewards points for my family or friends?
Yes, you can redeem your Verve Rewards points for family members and friends.
How can I delete my account or opt out of the Verve Reward program?
You can delete or opt out by following the steps to deactivate account using the Verve Reward website. If you wish to delete your account or cancel the loyalty program, you can typically do so by contacting our customer support team on the website or click Delete Account and follow the steps. It's important to note that upon cancellation, any accumulated rewards or benefits may be forfeited.
Will my personal information be shared with third parties?
Your information will be used strictly for the Verve Reward program. We abide by the rules that guides data privacy. However, we may share your information with trusted partners or service providers solely for the purpose of administering the loyalty program. You can review our privacy policy for more details.
What's an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within (duration) of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter while checking in for your flight.
Can Infant tickets be booked on (add website URL)?
Yes, Infants under 2 years of age can travel through Verve Rewards. Make sure that the infant must be 24 months or below throughout the booked travel. If the infant is above 24 months during the return journey, the infant ticket will be cancelled which may cause the booking of a separate ticket as per the child fare. Remember to carry valid age proof or birth proof documents of the infant. You can book no more than one infant per adult.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to restart the booking process for the additional travellers. Some airlines don't allow booking more than 4 passengers (adult + children) at one time, and thus please try to search for fewer passengers.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on the availability of the seats on a particular flight. Often, there are instances that the seats selected by you may get sold by the time you complete your booking. Therefore, to minimize the chances of booking failures, please check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.
Can I get my seats assigned post my booking confirmation?
Verve Rewards doesn't do pre–seating. Some airlines will confirm your seat assignments, their rules for doing so vary. You need to call your airline directly to check whether you get to choose your seat.
How do I get a boarding pass for an e–ticket?
You can check-in in three ways.
- Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
- You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop.
- Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
How do I find out my baggage limit?
Cabin and checked-in baggage limits vary from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that airline restrictions on baggage apply to both checked–in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.
I've booked my tickets but need to add my child's tickets to my booking. How do I do it?
You can call us on (contact centre number) and we will request the airline on behalf of you to change the name. However, if the airline doesn't allow it, you'll have to cancel and re–book the ticket.
How do I print my ticket?
You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section on the website. You can view/print your ticket by clicking on the Booking Reference number.
Can I book a specials like meal, wheel chairs through Verve Rewards?
Sorry, Verve Rewards website currently does not support this feature. Please contact the airline directly.
How do I cancel a flight reservation?
(add cancellation process)
What should I do in cases like - No Flight Results Shown / No Air Search results found / Your Request cannot be processed, please try again later?
To eliminate the error, clear your browser cache and temporary files (CLTR + H) and try the search again. If the error persists, it could be due to either of the two situations: we can't find flights for the specified route or the flights are not available on your specified date. You could call us on (contact centre number).
How can I enter my Frequent Flyer Program (FFP) number while booking the flight?
We do not have an option of entering the frequent flyer number at the time of booking flights. You can mention your frequent flyer number with the airline directly at the time of check-in.
I got a blank screen when I submitted the booking form, I got charged but never received e-ticket confirmation. What should I do?
We're really sorry for the inconvenience. Please don't worry. We'll call you within four hours and complete this booking offline. We suggest you do not attempt booking again as you may end up getting charged twice. If you are really in a hurry, call us on (contact centre number) and we'll help you to resolve this immediately.
How do I get the booking confirmation?
We will send you an email on your registered email address to confirm your flight booking.
Do I need to confirm my booking before I fly?
No, you don't. If you really want to, you can contact the airline directly.
I did not get the e-ticket number in the confirmation received from Verve Rewards?
We'll send your e-ticket/confirmation details to your registered email address.
Do I have to show my e-ticket confirmation voucher at the check-in counter?
Yes, you have to show e-ticket confirmation voucher. Please carry a print copy of the e-ticket as it is important.
Do I have to pay anything extra at the airport?
Every airport has their set of charges and rules, therefore, the charges depend on the airport you're flying from.
I misspelled my name while booking, how can I correct it?
Allowing change of name requests entirely depends on the airline you're booked with. You can call us if your airline allows change of name requests. We can pass on your request. However, if the airline doesn't allow it, you'll have to cancel and re-book the ticket.
Can I book flights for friends and family using my account?
Yes, you can do the booking provided you have all the details belonging to the passengers you want to book for. Provide the details when you're asked to enter traveller details at the time of booking.
Can I do an online check-in?
You may use your PNR or Airline Booking Reference Number to do an online check-in on the website.
Flights - cancellation, amendments & refunds
How do I cancel my Flight Reservation?
Please call our Verve Rewards customer services at (contact centre number) to do the cancellation.
The flight I booked was cancelled by the airline, how do I get my points or money back?
You are entitled to a full refund if airline cancels the flight. First, we request you to cancel your booking online. Once you have done this, please send an email to support@giift.com along with your Trip ID. Please mention about your flight cancellation. After verification, we will make sure that you get a full refund.
What are cancellation and amendment charges?
Cancellation charges totally depend on the airline, sector, class of booking, and time of cancellation. You can check fare rules online, mentioned on the booking page for further details. You can always login to Verve Rewards and check the details on trip pages.
Note: Along with charges levied by airlines, Verve Rewards additionally charges (add charges) per passenger, per sector.
Latest by when can I modify my flight tickets?
You can modify your flight tickets up to 48 hours before your flight's departure time. If it is later than that, you need to contact the airline directly for cancellation.
On cancellation, how do I receive my money back?
Your money will be directly credited to your bank account (same account through which the booking was held). For example, if you used your credit card, we would make an appropriate charge reversal. If you used your debit card, we would credit the money back to the debit card. For Points Redemption booking there will be NO refunds of points.
How long does it take to process a refund?
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement, depending on the bank's regulations. Normally, it takes about 14 days for most refunds to hit their respective accounts.
It has been more than 15 days and I have not got my refund yet, what do I do?
We're extremely sorry for the delay. Do register your complaint with us at support@giift.com and we will get back to you very soon.
I made a booking on Verve Rewards Programme and cancelled the booking directly with the airline. How can I claim my refund?
You can claim a refund only if you inform us immediately after cancellation. Depending on your bank, the refund process generally takes 4 to 15 days (from the day we find out about the cancellation). In cases such as no show or flight cancellation, the refund process can take more than three weeks.
Can more than 2 adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have any doubts, please check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you've booked.
Will our Children get free stay?
Please specify the number of children accompanying you by selecting the number from the drop-down box. If any charges apply for the stay of children, you will be notified of the same during the search.
What if I need a specific type of hotel room (non-smoking, wheelchair friendly etc)?
The request is subject to the Hotel's terms and conditions.
How do I know if my Booking with the Hotel was successful?
We will send you an Email confirmation along with the Hotel Confirmation Voucher.
Do I need to confirm my Booking with the Hotel?
No, you don't have to. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.
What if I do not get the confirmation while booking or get a blank page on submission of the Booking form?
If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, send an email to support@giift.com or by calling us at 44205222 and you will receive your confirmation details.
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.
What is my hotel's check–in time?
Typically, the hotel check–in time is after 2:00 pm (local time). Check with your specific hotel for its exact check–in time.
Will the Hotel hold my booking as I am arriving late?
Since your reservation is guaranteed with Prepaid Voucher, the hotel is obliged to hold your room until 7 AM, the day after your planned arrival date. But please check the same with your hotel.
What if I'm going to arrive early?
If you know you're going to arrive early at your hotel, call them in advance and check with the hotel if they will be able to accommodate you as it's subject to the terms and conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?
Log in to your Verve Rewards Account with your registered QID and password. Once you successfully login, go to "Manage Bookings" to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Reference Number.
How do I cancel my hotel booking?
Verve Rewards doesn't support cancellations to hotel bookings.
How will I get my points back after cancelling a hotel booking?
Verve Rewards points for cancelled bookings are not refunded or credited back into the account.
How do I modify the Hotel Booking?
Verve Rewards doesn't support modifications to hotel bookings. You'll have to cancel your existing booking and make a new one.
How many days will it take to get my reward merchandise delivered?
It normally takes about 2 – 3 working weeks for reward merchandise to be delivered. However, this may vary depending on availability of stock.
What should I do if the reward merchandise doesn't reach me within 21 working days?
Please call Verve Rewards’ customer services at (contact centre number) to check on the status of your order.
What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, the delivery service would reattempt to deliver the product thrice, so kindly ensure your availability. Post that, the following options are available to receive the product:
- Collect the product at the courier company.
- Arrange a delivery according to your convenient date & time. In this case, delivery charges will be levied, which can be either paid directly to the delivery service or if you have enough points, those will be debited from your reward account.
What should I do if the reward merchandise delivered to me is wrong or damaged?
In the unfortunate event that this happens, please call us on (contact center number) within one business day from the delivery of the product in order to report the same. In case we do not receive the request within 24 hours, no replacement will be permitted. Reward points will not be refunded to you.
What should I do if I ordered the wrong item?
Please call us on (contact centre number) to cancel your order. Your points will be refunded to you and this process may take 2 – 3 working days.
Is the Delivery free of charge?
The cost of shipping would be included in the points utilized for redemption. However, it would vary according to the merchandise/product selected. You should not pay any more to the delivery person upon delivery of the goods.
Do you deliver items outside (region)?
No, all items are delivered only within (region).
What if I want to cancel my order?
To cancel your order please call us on (contact centre number). Upon cancelation, your Verve Rewards points will not be refunded back to you.